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How Trainer Matching Works

From first message to first session in under a week. Here is exactly what happens after you contact us, what it costs, and what we check before recommending a trainer.

Trainer and client planning achievable fitness goals
  1. 1

    Minute 1

    You tell us what you want

    Goal, where you want to train (gym, home, online), budget and schedule. Via WhatsApp, or let the 60-second quiz write the message for you. Takes under a minute.

  2. 2

    Same day

    We ask a couple of clarifying questions

    Injuries, trainer gender preference, language, past experience. This is what separates a good match from a random referral.

  3. 3

    Within 24 hours

    We shortlist from our network

    We filter for certification, specialisation in your goal, location and availability. We only recommend trainers we would send a family member to.

  4. 4

    Within 24 hours

    You receive 1-3 options with prices

    Trainer profile, format, session and package prices, and how to reach them. No markup: you pay the trainer their normal rate.

  5. 5

    Week 1

    Trial or consultation session

    Most trainers offer a trial session or an introductory consultation. You meet, test the fit, and only then commit to a package.

  6. 6

    Week 2

    You start, we check in

    We message after week two to make sure it is working. If it is not, tell us and we will suggest another trainer.

What we check before recommending a trainer

  • Recognised certification

    ACE, NASM, NSCA, ISSA, REPs Malaysia, or an equivalent accredited qualification. We ask for the certificate, not just a claim.

  • First aid and CPR

    Current BCLS/CPR certification, because things occasionally go wrong in training.

  • Liability insurance

    Professional indemnity or public liability cover for in-person training.

  • Experience in your goal

    A postnatal client gets a trainer with pre/postnatal experience, not a bodybuilding specialist.

  • Client feedback

    We follow up with clients. Trainers who receive repeated complaints are removed from the network.

What it costs

You pay the trainer directly at their own rate, and we show you that rate before you commit. See the full price guide by city and format on the pricing page.

See the price guide →

Questions people ask before contacting us

Do I have to commit to a package?
No. We send trainer options with prices and most trainers offer a trial session. You only buy a package if the trial goes well.
How fast will I hear back?
We reply on WhatsApp within 24 hours, usually within a few hours during the day. Trainer options follow once we have confirmed availability.
What if I do not like the trainer?
Tell us and we will suggest another trainer. This is the main reason people use a matching service instead of picking from Instagram.
Can I request a female or male trainer?
Yes. Tell us your preference, along with language and any other requirements, and we will shortlist accordingly.
Do you cover my area?
We match in all 16 states. Coverage is deepest in Kuala Lumpur, Selangor, Penang and Johor. Outside major cities we may suggest online coaching if no suitable in-person trainer is available.

Ready to get matched?

Tell us your goal and area. We send trainer options and prices within 24 hours.

  • Reply within 24 hours (usually much faster)
  • 1-3 vetted, certified trainer options with prices
  • No commitment, no pressure.
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